EXPANDING THE BOUNDARIES OF EXPERIENCE

February 24 - 26, 2020
Embassy Suites Denver Downtown, CO

Pre Conference Day

9:00 am - 9:15 am Check-in for Workshops + The Design Sprint

Customer Journey Workshop Series

9:15 am - 11:15 am Workshop A: Reserach
The basis of any journey is created from in depth user research. However, statistics and numbers are not enough to create the appropriate journey. The qualitative and ethnographic research illustrates the true customer behavior in which we can then create exceptional experience. 

Customer Journey Workshop Series

11:30 am - 1:30 pm Workshop B: Collaboration
Stakeholder buy-in is essential, and gathering the right teams and siloes within the room creates a point of Focusing on best practices around facilitation, filled with skillsets to drive efficiency, we explore in this workshop how to bring a room of players together for successful outcomes. 

Customer Journey Workshop Series

12:00 pm - 1:15 pm Break

Customer Journey Workshop Series

1:15 pm - 3:45 pm Workshop C: Technology
Utilizing tools & technology truly drives an efficient customer journey. Particularly with the impact of machine learning & AI in driving points of analysis within the current customer journey. Pain points can be highlighted in an instant, behavioral patterns illustrated, and opportunities for a truly self sufficient journey possible.

Customer Journey Workshop Series

5:00 pm - 5:00 pm Workshops Conclude

The Design Sprint

9:15 am - 12:00 pm Empathizing via Design Sprints - Part 1
We have different points-of-views, come from different backgrounds, and think differently. As a Sr. UX Lead at Google, Koji utilize research and design to facilitate cross-functional collaborative work by creating a process where organizations co-design, co-create and strategize together. 
 
In this full day, hands-on workshop, join Koji as he walks you through a crash-course on Design Sprints and other Design Thinking methods:
 
+ How to foster an open environment to get people involved and get a deeper understanding about design
+ Utilize research and design to facilitate cross-functional collaborative work
+ Connect the diverse dots in your organization to empathize holistically to find the best possible solutions to challenges
 

The Design Sprint

12:00 pm - 1:00 pm Lunch

The Design Sprint

1:00 pm - 5:00 pm Empathizing via Design Sprints - Part 2
Koji Pereira - Sr. UX Lead, Google
Thai Fernandes - Product Manager, Lunna App
We have different points-of-views, come from different backgrounds, and think differently. As a Sr. UX Lead at Google, Koji utilize research and design to facilitate cross-functional collaborative work by creating a process where organizations co-design, co-create and strategize together. 

In this full day, hands-on workshop, join Koji as he walks you through a crash-course on Design Sprints and other Design Thinking methods:

+ How to foster an open environment to get people involved and get a deeper understanding about design
+ Utilize research and design to facilitate cross-functional collaborative work
+ Connect the diverse dots in your organization to empathize holistically to find the best possible solutions to challenges

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Koji Pereira

Sr. UX Lead
Google

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Thai Fernandes

Product Manager
Lunna App

The Design Sprint

5:00 pm - 5:00 pm The Design Sprint Concludes

5:15 pm - 7:45 pm Welcome Reception