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View Event Agenda: Experience Design Week

At Experience Design Week this February 25-27, learn about experience design best practices from industry leaders with sessions targeted to both your specific function and sophistication of organizational experience design implementation. Leverage networking opportunities with the experience desi ...

Exclusive Content

2019 Expected Attendee Snapshot

Get a feel for the people that will be attending the event in February, with our expected attendee snapshot. Whether you work in experience design, innovation, human factors engineering or customer experience in your organization, this conference will deliver you immediately applicable value. To request a copy of this to...

2019 Experience Design Week ROI Toolkit

Thinking about attending Experience Design Week 2019? Let us help you convince your colleague or manager to attend. This ROI toolkit includes:Convince your boss letterTop reasons to attendEstimated budget expense sheetand more!To get this toolkit to be sent to you directly, contact us here. 

Experience Design 101 (Part 2)

In order to think like an experience designer, there are certain mindsets, tools, and key terms that can guide you in the right direction. In Part 2 of our Experience Design 101 guide, we’ve aggregated some key resources to help steer you in the right mindset and thought process of...

Experience Design 101 (Part 1)

The concept and practice of Experience Design has been around for 20 years, but it continues to evolve and now has a greater focus on experiences that delight users instead of usability alone. Now, it is more important than ever to curate effortless user journeys through experience design. In part...

Expert Interview Series

Expert Interview: Bianka McGovern

Bianka McGovern, VP of User Experience at Goldman Sachs. She will be one of the keynote speakers at Experience Design Week this February 25-27 in Denver, CO. Ahead of her keynote Bianka gave her insights on the following:Her role as an experience designer The difference between experience design and user experienceWhy...

Expert Insights: Cindy Chastain

Cindy Chastain is the SVP of Customer Experience and Design at Mastercard. She will be one of the keynote speakers at Experience Design Week this February 25-27 in Denver, CO. Ahead of her keynote Bianka gave her insights on the following:Her role at Mastercard  What experience design means How experience design drives...

Sponsorship Information

2019 Design and Innovation Solution Providers Guide

The Design & Innovation sector addresses the umbrella discipline for the creation, optimization, and execution of customer experiences. This guide will help solution providers in this sector discover how we highlight holistic service design including the fuzzy front end of innovation, design thinking, systems thinking, journey mapping, physical and digital...

Priorities for the Chief Experience Officer

This Report explores the issues and strategies executives must prioritize as they work to make the customer experience a more integral part of their businesses. How can they build a framework that allows customer experience teams to deliver the best results for their business? How can they secure C-suite support for...

Whitepapers/Special Reports

Special Report: The Digital CX

Are you serious about reducing customer effort? Do you truly honor customer preferences? Are you honestly committed to omnichannel engagement? You need not address those questions with words. The true answer lies in the quality of your digital customer experience.Customers of all demographics engage heavily in digital, which means it...

Special Report: The FP3 Experience

Customers know what they want. More importantly, they know that in the age of customer centricity, they do not have to compromise on that demand. If you cannot deliver it, someone else will. So what exactly do they want? They want the “FP3 Experience.” They want an engagement journey that...

Special Report: Customer Intent

Competent organizations aim to accommodate basic customer needs. Elite, customer-centric organizations go one step further.  They are not merely offering support; they are empowering customers to derive the most possible value from every interaction, at every touch point. There's a simple key to delivering this superior experience: understanding customer intent.Customer...

Special Report: Retail CX

Since 62% of customers say they will switch to a competitor after just 2 bad experiences, the customer experience obviously ranks as a top business concern. It is especially crucial for B2C retail organizations, who are very much in the experience business. The CX is the heart of what they...