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View Event Brochure: Experience Design Week

At Experience Design Week this February 25-27, learn about experience design best practices from industry leaders with sessions targeted to both your specific function and sophistication of organizational experience design implementation. Leverage networking opportunities with the experience desi ...

About the Event

2019 Current Attendee Snapshot

Take a look at the confirmed attendees that will be attending Experience Design Week this February 25-27! Whether you work in experience design, innovation, human factors engineering or customer experience in your organization, this conference will deliver you immediately applicable value. To get a copy of this snapshot sent to...

2019 Experience Design Week ROI Toolkit

Thinking about attending Experience Design Week 2019? Let us help you convince your colleague or manager to attend. This ROI toolkit includes:Convince your boss letterTop reasons to attendEstimated budget expense sheetand more!To get this toolkit to be sent to you directly, contact us here. 

2019 Expected Attendee Snapshot

Get a feel for the people that will be attending the event in February, with our expected attendee snapshot. Whether you work in experience design, innovation, human factors engineering or customer experience in your organization, this conference will deliver you immediately applicable value. To request a copy of this to...

Exclusive Content

Experience Design 101 (Part 1)

The concept and practice of Experience Design has been around for 20 years, but it continues to evolve and now has a greater focus on experiences that delight users instead of usability alone. Now, it is more important than ever to curate effortless user journeys through experience design. In part...

Experience Design 101 (Part 2)

In order to think like an experience designer, there are certain mindsets, tools, and key terms that can guide you in the right direction. In Part 2 of our Experience Design 101 guide, we’ve aggregated some key resources to help steer you in the right mindset and thought process of...

Debunking Myths About Experience Design

We tapped into the minds of experience design experts to shed light on what experience design means to them, their organization and the biggest myths about experience design.Featured experts:Cindy Chastain, SVP, Customer Experience & Design, MastercardRobin Beers PhD, SVP, Customer Insights & Experience Design, Wells FargoBianka McGovern, VP, User Experience,...

Site Tour Feature: Inworks

At Experience Design Week this February 25-27 we'll be touring Inworks, an innovation lab at the University of Colorado Denver | Anschutz Medical Campus. Experience the power of rapid, physical prototyping as you explore the downtown Inworks UC Denver lab, and dive into the interdisciplinary design methodologies that they use...

Expert Interview Series

Expert Interview: Bianka McGovern, VP, User Experience at Goldman Sachs

Bianka McGovern, VP of User Experience at Goldman Sachs. She will be one of the keynote speakers at Experience Design Week this February 25-27 in Denver, CO. Ahead of her keynote Bianka gave her insights on the following:Her role as an experience designer The difference between experience design and user...

Expert Interview: Cindy Chastain, SVP, Customer Experience and Design at Mastercard

Cindy Chastain is the SVP of Customer Experience and Design at Mastercard. She will be one of the keynote speakers at Experience Design Week this February 25-27 in Denver, CO. Ahead of her keynote she gave her insights on the following:Her role at Mastercard  What experience design means How experience design drives...

Expert Interview: Laura Hahn, Head of Design at Priceline.com

Laura Hahn is the Head of Design at Priceline.com and she will be a speaker at Experience Design week this Februrary 25-27 at The Oxford Hotel in Denver, CO. Ahead of the event, we interviewed Laura for her insights on:Why design is boringCreating the ideal experience through designThe shift in...

Expert Interview: Albert Whitley, Director of Experience Design & VoC at The Hartford

Albert Whitley, the Director of Experience and VoC at The Hartford, leads the transformation of complex business and customer challenges into memorable, winning digital experiences while improving business economics. Albert is a design leader with over 17 years of experience in creating beautiful and innovative digital experiences and he will...

Sponsorship Information

2019 Design and Innovation Solution Providers Guide

The Design & Innovation sector addresses the umbrella discipline for the creation, optimization, and execution of customer experiences. This guide will help solution providers in this sector discover how we highlight holistic service design including the fuzzy front end of innovation, design thinking, systems thinking, journey mapping, physical and digital...

Priorities for the Chief Experience Officer

This Report explores the issues and strategies executives must prioritize as they work to make the customer experience a more integral part of their businesses. How can they build a framework that allows customer experience teams to deliver the best results for their business? How can they secure C-suite support for...

Whitepapers/Special Reports

Special Report: The Digital CX

Are you serious about reducing customer effort? Do you truly honor customer preferences? Are you honestly committed to omnichannel engagement? You need not address those questions with words. The true answer lies in the quality of your digital customer experience.Customers of all demographics engage heavily in digital, which means it...

Special Report: The FP3 Experience

Customers know what they want. More importantly, they know that in the age of customer centricity, they do not have to compromise on that demand. If you cannot deliver it, someone else will. So what exactly do they want? They want the “FP3 Experience.” They want an engagement journey that...

Special Report: Customer Intent

Competent organizations aim to accommodate basic customer needs. Elite, customer-centric organizations go one step further.  They are not merely offering support; they are empowering customers to derive the most possible value from every interaction, at every touch point. There's a simple key to delivering this superior experience: understanding customer intent.Customer...

Special Report: Retail CX

Since 62% of customers say they will switch to a competitor after just 2 bad experiences, the customer experience obviously ranks as a top business concern. It is especially crucial for B2C retail organizations, who are very much in the experience business. The CX is the heart of what they...