Design Effortless User Journeys in the experience Age

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Speaker Interview Series

Expert Interview: Bianka McGovern, VP, User Experience at Goldman Sachs

Expert Interview: Bianka McGovern, VP, User Experience at Goldman Sachs

Bianka McGovern, VP of User Experience at Goldman Sachs. She was one of the keynote speakers at Experience Design Week last February 25-27 in Denver, CO. Ahead of her keynote Bianka gave her insights on the following:

  • Her role as an experience designer 
  • The difference between experience design and user experience
  • Why service design methods are effective 
  • The importance of designing beyond the product


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Expert Interview: Cindy Chastain, SVP, Customer Experience and Design at Mastercard

Expert Interview: Cindy Chastain, SVP, Customer Experience and Design at Mastercard

Cindy Chastain is the SVP of Customer Experience and Design at Mastercard. She was one of the keynote speakers at Experience Design Week last February 25-27 in Denver, CO. Ahead of her keynote she gave her insights on the following:

  • Her role at Mastercard  
  • What experience design means 
  • How experience design drives value for business 
  • Delivering exceptional end-to-end business 


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Expert Interview: Laura Hahn, Head of Design at Priceline.com

Expert Interview: Laura Hahn, Head of Design at Priceline.com

Laura Hahn is the Head of Design at Priceline.com and she was a speaker at Experience Design week last Februrary 25-27 at The Oxford Hotel in Denver, CO. Ahead of the event, we interviewed Laura for her insights on:

  • Why design is boring
  • Creating the ideal experience through design
  • The shift in user behavior 
  • Her role at Priceline.com and meeting William Shatner


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Expert Interview: Albert Whitley, Director of Experience Design & VoC at The Hartford

Expert Interview: Albert Whitley, Director of Experience Design & VoC at The Hartford

Albert Whitley, the Director of Experience and VoC at The Hartford, leads the transformation of complex business and customer challenges into memorable, winning digital experiences while improving business economics. Albert is a design leader with over 17 years of experience in creating beautiful and innovative digital experiences and he was a keynote at Experience Design Week last February 25-27 at The Oxford Hotel in Denver.

Albert's keynote focused on why having a diverse design team is the foundation to success. Ahead of his keynote, we interviewed Albert for his insights on the following:

  • Why experience design is important
  • When he recognized the need to build and train a culturally sensitive team
  • Narrowing the gap between the brand and the customer
  • How a lack of diversity affects a brand 
  • What diversity and inclusion means to him 


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