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View Event Agenda: Experience Design Week

View Event Agenda: Experience Design Week

At Experience Design Week this February 25-27, learn about experience design best practices from industry leaders with sessions targeted to both your specific function and sophistication of organizational experience design implementation. Leverage networking opportunities with the experience design community and get exposed to top consultancies and learn about how they can support your initiative. 

Expert speakers include:

  • Cindy Chastain, SVP, Customer Experience & Design, Mastercard
  • Monica Tisminesky, Design Leader, Restaurant Design Innovation, Chick-fil-A
  • Paul Sheetz, Director of Experience Design, Optum
  • Albert Whitley, Director of Experience Design and Voice of Customer, The Hartford
  • David Schell, VP, Global Experience and Design, Pearson
  • Koji Pereira, Sr. UX Lead, Google
  • Robin Beers, PhD, SVP, Customer Insights and Experience Design, Wells Fargo
  • and more!

View our full agenda to see what we have planned.

If you would like a copy of the agenda sent to you directly, contact us here

2019 Expected Attendee Snapshot

2019 Expected Attendee Snapshot

Get a feel for the people that will be attending the event in February, with our expected attendee snapshot. Whether you work in experience design, innovation, human factors engineering or customer experience in your organization, this conference will deliver you immediately applicable value. 


To request a copy of this to be sent to you directly, contact us here

2019 Experience Design Week ROI Toolkit

2019 Experience Design Week ROI Toolkit

Thinking about attending Experience Design Week 2019? Let us help you convince your colleague or manager to attend. 

This ROI toolkit includes:

  • Convince your boss letter
  • Top reasons to attend
  • Estimated budget expense sheet
  • and more!


To get this toolkit to be sent to you directly, contact us here

Experience Design 101 (Part 2)

Experience Design 101 (Part 2)

In order to think like an experience designer, there are certain mindsets, tools, and key terms that can guide you in the right direction. In Part 2 of our Experience Design 101 guide, we’ve aggregated some key resources to help steer you in the right mindset and thought process of an experience designer including: 

  • Popular experience design mindsets
  • Tools for experience designers
  • Key terms 


If you would like a copy of this to be sent to you directly, contact us here


Check out Part 1 of our Experience Design 101 guide where we introduce what experience design is, why it's important and the key strategies and inhibitors in experience design.

Expert Interview: Bianka McGovern

Expert Interview: Bianka McGovern

Bianka McGovern, VP of User Experience at Goldman Sachs. She will be one of the keynote speakers at Experience Design Week this February 25-27 in Denver, CO. Ahead of her keynote Bianka gave her insights on the following:

  • Her role as an experience designer 
  • The difference between experience design and user experience
  • Why service design methods are effective 
  • The importance of designing beyond the product


Download the full interview to read more!


To get a copy of this interview sent to you directly, contact us here

Expert Insights: Cindy Chastain

Expert Insights: Cindy Chastain

Cindy Chastain is the SVP of Customer Experience and Design at Mastercard. She will be one of the keynote speakers at Experience Design Week this February 25-27 in Denver, CO. Ahead of her keynote Bianka gave her insights on the following:

  • Her role at Mastercard  
  • What experience design means 
  • How experience design drives value for business 
  • Delivering exceptional end-to-end business 


Download the full interview to read more!


To request a copy of this interview to be sent to you directly, contact us here

Experience Design 101 (Part 1)

Experience Design 101 (Part 1)

The concept and practice of Experience Design has been around for 20 years, but it continues to evolve and now has a greater focus on experiences that delight users instead of usability alone. Now, it is more important than ever to curate effortless user journeys through experience design. In part 1 of our Experience Design 101 guide, you will find the answers to questions such as:

  • What is experience design?
  • Why experience design?
  • What are some strategies to start designing experiences in your organization?
  • What are some inhibitors to experience design?


To get a copy of this guide sent to you directly, contact us here


Part 2 of our Experience Design 101 guide will go over the key terms and tools in experience design.