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Design Effortless User Journeys in the Experience Age

Sponsorship Information

Design and Innovation Sponsorship Kit

Design and Innovation Sponsorship Kit

Design & Innovation Portfolio addresses the umbrella discipline for the creation, optimization and execution of service experiences supporting value exchange with your customers. Not limited to physical or digital interactions, a single product/ service or customer-facing touch points, design & innovation encompasses the holistic service blueprint, including the front and backstage actors involved in service delivery. Content and events in this sector address the fuzzy front end of innovation, design thinking, systems thinking, service design, journey mapping, physical and digital experience design, digital product design, change management and business process improvement.