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2019 Design and Innovation Solution Providers Guide

2019 Design and Innovation Solution Providers Guide

The Design & Innovation sector addresses the umbrella discipline for the creation, optimization, and execution of customer experiences. This guide will help solution providers in this sector discover how we highlight holistic service design including the fuzzy front end of innovation, design thinking, systems thinking, journey mapping, physical and digital experience design, change management, and business process improvement.

Priorities for the Chief Experience Officer

Priorities for the Chief Experience Officer

This Report explores the issues and strategies executives must prioritize as they work to make the customer experience a more integral part of their businesses. How can they build a framework that allows customer experience teams to deliver the best results for their business? How can they secure C-suite support for key customer contact initiatives?
Topics include:
  • The 4 most urgent customer experience demands and investments
  • The #1 way to connect with customers, employees and fellow executives
  • How to overcome challenges related to customer data, regulations, digital transformation and brand reputation
  • Steps to become a more “mobile” enterprise
  • 3 priorities for contact center technology
  • How to unite the business on customer experience strategy