February 25 - 27, 2020
Denver, CO
Albert Whitley, Director of Experience Design and Voice of Customer at The Hartford
The Hartford Logo

Albert Whitley


Director of Experience Design and Voice of Customer
The Hartford

Day 3: Wednesday, February 27, 2019

Wednesday, February 27th, 0019


9:30 AM DIVERSTIY + INCLUSION KEYNOTE Connecting with Meaning: Why a Diverse Design Team is the Foundation of Success

Understanding customer needs is crucial to the success of your business, How do you design a product or create an experience that reflects the diversity of your customer base? Simple… by having a diverse team. Albert understands that in order to empathize with customers, his team must reflect the organization’s customer base.
 
In this dynamic session, join Albert as he addresses:   
 
+ How to build and train a culturally sensitive team
+ How to narrow the gap between the brand and customer
+ Why a lack of diversity will affect your overall brand
 

Check out the incredible speaker line-up to see who will be joining Albert.

Download The Latest Agenda