Director of Experience Design and Voice of CustomerThe Hartford
Why Albert? Albert is a design leader with over 16 years of experience in digital
product design. Formidable talent and a results-driven leader, he possesses a
strong balance between strategic business acumen and creative capabilities.
Understanding customer needs is crucial to the success of your business, How do you design a product or create an experience that reflects the diversity of your customer base? Simple… by having a diverse team. Albert understands that in order to empathize with customers, his team must reflect the organization’s customer base.
In this dynamic session, join Albert as he addresses:
+ How to build and train a culturally sensitive team
+ How to narrow the gap between the brand and customer
+ Why a lack of diversity will affect your overall brand
Check out the incredible speaker line-up to see who will be joining Albert.