February 25 - 27, 2020
Denver, CO
Albert Whitley, Director of Experience Design and Voice of Customer at The Hartford
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Albert Whitley

Director of Experience Design and Voice of Customer
The Hartford

Day 3: Wednesday, February 27, 2019

Wednesday, February 27th, 0019

9:30 AM DIVERSTIY + INCLUSION KEYNOTE Connecting with Meaning: Why a Diverse Design Team is the Foundation of Success

Understanding customer needs is crucial to the success of your business, How do you design a product or create an experience that reflects the diversity of your customer base? Simple… by having a diverse team. Albert understands that in order to empathize with customers, his team must reflect the organization’s customer base.
In this dynamic session, join Albert as he addresses:   
+ How to build and train a culturally sensitive team
+ How to narrow the gap between the brand and customer
+ Why a lack of diversity will affect your overall brand

Check out the incredible speaker line-up to see who will be joining Albert.

Download The Latest Agenda