Live Chat Software
February 25 - 27, 2019
Denver, CO

Coe Leta Stafford


Managing Director
IDEO U


11:30 AM How to Pick Moments That Matter to Your Customers

Service used to be defined by single moments - how you greeted people in your store, or handled customer complaints. It’s evolved into thinking about a journey – the collection of moments that define the experience people have with your organization. 

Hosted by IDEOU, explore:

+ The four qualities of great service organizations
+ How to use design thinking to pick the moments that matter


Check out the incredible speaker line-up to see who will be joining Coe Leta.

Download The Latest Agenda