Coe Leta Stafford
Day 1: Monday, February 25, 2019
Monday, February 25th, 0019
Service used to be defined by single moments - how you greeted people in your store, or handled customer complaints. It’s evolved into thinking about a journey -- the collection of moments that define the experience people have with your organization. Explore the four qualities of great service organizations and how to use design thinking to pick the moments that matter.