February 25 - 27, 2020
Denver, CO
Dawn Taketa Riordan, Director of Marketing at IDEO U
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Dawn Taketa Riordan


Director of Marketing
IDEO U

Day 1: Monday, February 25, 2019

Monday, February 25th, 0019


11:30 AM Workshop B & Working Lunch: How to Pick Moments That Matter to Your Customers

Service used to be defined by single moments - how you greeted people in your store, or handled customer complaints. It’s evolved into thinking about a journey --  the collection of moments that define the experience people have with your organization. Explore the four qualities of great service organizations and how to use design thinking to pick the moments that matter.  

Check out the incredible speaker line-up to see who will be joining Dawn.

Download The Latest Agenda