Design Thinking and Strategy Formulation Senior Internal Consultant
6:00 AM Sunrise Yoga
A traditional - balanced and gentle, beginners Yoga class; with a steady flow and relaxation between postures, and guided instruction throughout.
1:20 PM How Design Thinking and the “Playing to Win” Strategy Framework Inform, and Amplify Each Other
+ How and where to sprinkle Design Thinking tools into your Strategy Formulation Process
+ Leveraging Strategy to Focus your Customer Journey Improvement road map
+ Connecting seams between systems, processes, and organizations to delight customers