Live Chat Software
February 25 - 27, 2019
Denver, CO

Jose Mateo


Design Thinking and Strategy Formulation Senior Internal Consultant
Verizon Wireless


1:20 PM How to Frame Design for a Seamless Customer Journey

+ How to utilize Design Thinking and the “Playing to Win” framework to glue organizational gaps
+ Connect seams between systems, processes, and organizations to delight customers
+ Pathfind your customer’s journey leveraging human-centered innovation


Check out the incredible speaker line-up to see who will be joining Jose.

Download The Latest Agenda