Design Effortless User Journeys in the experience Age

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Jose Mateo

Design Thinking and Strategy Formulation Senior Internal Consultant Verizon Wireless

Why Jose?
Jose’s is a connector. He is at his best when working at the seams; seams between systems, seams between processes, or organizational seams; those that make it impossible to design human-centered products/services that delight customers. He is knowledgeable in applying Design Thinking to develop and consumer-test concepts/solutions with potential to improve revenue and market penetration. 

Day 2: Tuesday, February 26, 2019

Tuesday, February 26th, 0019

6:00 AM Sunrise Yoga (RSVP Required)

A traditional - balanced and gentle, beginners Yoga class; with a steady flow and relaxation between postures, and guided instruction throughout.

1:20 PM How Design Thinking and the “Playing to Win” Strategy Framework Inform, and Amplify Each Other

+ How and where to sprinkle Design Thinking tools into your Strategy Formulation Process
+ Leveraging Strategy to Focus your Customer Journey Improvement road map
+ Connecting seams between systems, processes, and organizations to delight customers

Check out the incredible speaker line-up to see who will be joining Jose.

Download The Latest Agenda