Design Effortless User Journeys in the experience Age

*expires Friday, November 8*

Liam Shannon

Executive Creative Director Aetna

Day 3: Wednesday, February 27, 2019

Wednesday, February 27th, 0019

9:00 AM PRINCIPLES KEYNOTE Developing Experience Design Principles that Resonate

Customers interact with our brands in a multitude of ways both within and outside our control. How do we make sure every customer touch point builds on a cumulative experience and leads to a rewarding relationship?
Form-factors, technology and the rules of engagement are all in a constant state of flux. Effective Experience Design Principles help brands nurture strong customer relationships in a dynamic world.
Learn how to:
• Craft principles that put your brand top of the customer’s mind through your product experience.
• Develop complementary organization wide and product specific principles.
• Blow minds, warm hearts and get that paper.

Check out the incredible speaker line-up to see who will be joining Liam.

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