February 25 - 27, 2020
Denver, CO
Neil Shah, Former Head of Design at Verizon
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Neil Shah


Former Head of Design
Verizon

Day 2: Tuesday, February 26, 2019

Tuesday, February 26th, 0019


3:50 PM CX KEYNOTE Meaningful Design as a Catalyst for Holistic CX

Neil is an advocate for making the world and how we interact with it more meaningful and valuable through design. Neil has worked in organizations without a UX team, where processes were broken and no directions in terms of a solution. To bridge the gap, Neil focused on the user first to create an experience that was snappier and more enjoyable to his customers, curating all touchpoints
to ensure a connected experience. And, to take it a step further, Neil is also focusing on the future of design and how it will influence your customers.
 
Listen as Neil shares:
+ How meaningful design can contribute to creating a more holistic customer experience
+ Why creating a world and how we interact with it more meaningful and valuable through design
+ How design and design process will evolve in an AI first world and how that effects your customers experience

Check out the incredible speaker line-up to see who will be joining Neil.

Download The Latest Agenda