Design Effortless User Journeys in the experience Age

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Neil Shah

Former Head of Design Verizon

Why Neil?
Neil is a Grammy-nominated creative and designer of amazing teams and products. He specializes in making things millions of people love. His motto is, “Explore openly. Make constantly. Integrity always”.
He elevates user experience and connects all touch points from marketing and sales to engagement to product innovation.

Day 2: Tuesday, February 26, 2019

Tuesday, February 26th, 0019

3:50 PM CX KEYNOTE Meaningful Design as a Catalyst for Holistic CX

Neil is an advocate for making the world and how we interact with it more meaningful and valuable through design. Neil has worked in organizations without a UX team, where processes were broken and no directions in terms of a solution. To bridge the gap, Neil focused on the user first to create an experience that was snappier and more enjoyable to his customers, curating all touchpoints
to ensure a connected experience. And, to take it a step further, Neil is also focusing on the future of design and how it will influence your customers.
 
Listen as Neil shares:
+ How meaningful design can contribute to creating a more holistic customer experience
+ Why creating a world and how we interact with it more meaningful and valuable through design
+ How design and design process will evolve in an AI first world and how that effects your customers experience

Check out the incredible speaker line-up to see who will be joining Neil.

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