Head of Design
Neil is an advocate for making the world and how we interact with it more meaningful and valuable through design. When Neil first came to Verizon Fios, there was no UX team, processes were broken and there was no direction in terms of a solution. To bridge the gap, Neil focused on the user first to create an experience that was snappier and more enjoyable to his customers, curating all touchpoints to ensure a connected experience.
Listen as Neil shares:
+ How meaningful design can contribute to creating a more holistic customer experience
+ Steps to curate all touchpoints for a connected user experience
+ Why creating a world and how we interact with it more meaningful and valuable through design