Robin Beers PhD
SVP, Customer Insights & Experience Design
Now that the Fourth Industrial Revolution is here, big changes are on the horizon for how we and our customers work and live. What does this mean for those of us in the business of service and software design? How can design principles inspire us and guide us as we navigate the accelerated change that artificial intelligence will bring for our organizations and our customers?
In this riveting closing keynote, Robin and Pamela will:
+ Define the Fourth Industrial Revolution
+ What it means for the future of work
+ What is the role of design in this era and what are the new principles for design in the age of artificial intelligence