Design Effortless User Journeys in the experience Age

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Robin Beers PhD

SVP, Customer Insights & Experience Design Wells Fargo

Why Robin?
Robin is a Customer Experience Leader with two decades experience building teams, practices, and culture to create more nimble, customer-focused organizations through marrying design thinking, research insights, and digital design with traditional business strategy approaches. She is passionate about connecting customer and employee experience, developing learning organizations, and infusing humanness back into business. 

Day 3: Wednesday, February 27, 2019

Wednesday, February 27th, 0019

1:20 PM CLOSING KEYNOTE Design in the Age of AI

Now that the Fourth Industrial Revolution is here, big changes are on the horizon for how we and our customers work and live.  What does this mean for those of us in the business of service and software design?  How can design principles inspire us and guide us as we navigate the accelerated change that artificial intelligence will bring for our organizations and our customers?
 
In this riveting keynote, Robin and Pamela will:
 
+ Define the Fourth Industrial Revolution
+ What it means for the future of work
+ What is the role of design in this era and what are the new principles for design in the age of artificial intelligence
 

Check out the incredible speaker line-up to see who will be joining Robin.

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